Who needs to focus on creating training clones?
– You don’t have enough hours in the day to train up staff and customers
– Your service/product requires education to use it
– You have a lot of FAQs and issues after sales about what you do
– Your staff don’t seem to take on updates fast enough
Practical steps to develop training clones
- Write down the steps of your training your having to spend the most time educating staff
- Write down the things that cost you the most money if they go wrong (compliance, etc)
- Write down the the things that people don’t seem to pick up as well
- Break them in to titles, the training might last half an hour but each section needs to be 2 minutes chapters to give your viewer breathing room.
- Shoot the videos (What planner would we use for this?)